Academic Computing and Media
California State University, San Bernardino

Problem Report-Video Streaming

Please use this form to send us information about any problems you have accessing our video stream. While all fields are optional, we cannot send a response to you without a valid e-mail address. Thank you for taking the time to provide the information requested in this form.
First Name: (not required)
Last Name: (not required)
Organization Name :
(if applicable)  
 (name of company, school, university, etc.)
Your E_mail Address :
 (Necessary if you wish a written response from us.)
Operating System :  If you don't know how to determine your OS version, go here.
 MS Windows 95  98  ME  NT  2000  XP
 Macintosh OS  8.1  8.5  8.6  9.0-.04  9.1-.22
 MacOS X  10.1x  10.2x  10.3x  10.4x
 Other  Please specify :
Web Browser :  If you don't know how to determine your browser version, go here.
 Firefox - 1.x
 MS Internet Explorer - 5.0/5.1  5.5 SP2  6.x  7.x
 Netscape - 4.x  6.x  7.x  8.x
 Safari - 1.x  2.x
 Opera
 Other  Please specify :
Connection Type :
28.8/33.3 Kbps Modem 56 Kbps Modem  ISDN
112 Kbps Dual ISDN/DSL  
Cable  DSL  256 Kbps Cable  DSL  384 Kbps
Cable  DSL  768 Kbps Cable  DSL  512 Kbps
Cable  DSL  1 Mbps Cable  DSL  Speed Unknown
1.5 Mbps T1/Intranet/LAN Intranet/LAN

 Name of Internet Service Provider (ISP)
 (AOL, ATT, Verizon, Earthlink, etc.)  
Type of Problem :  Type 404 "File Not Found" error when trying to play video.
 Video won't play.
 No audio.
 Intermittent audio.
 Player won't launch.
 If none of those choices describes your problem, please describe it in "Additional Comments"
Note : A "404" error may be the result of a communications protocol error. Try the following link, QuickTime Test (it will open a new browser window leaving this window open), to test your ability to access and play a QuickTime video via HTTP instead of RTSP, the protocol used for streaming media. Close the Video Test browser window when finished with the test.

Was the test successful? Yes   No
Click here if you accidently clicked Yes or No and don't want to clear the form and start over.

A successful test indicates that your QuickTime installation is working properly and the problem may be with your network connection not allowing standard RTSP access. Please go here for information on how to configure QuickTime for HTTP access. If that doesn't help, then you may address that issue in "Additional Comments".
 

Additional Comments
Provide any additional information, including descriptions of problems not listed above, here.

Thank you for taking the time to send this report.

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Comments to sburdick@csusb.edu
Last Update : April 28, 2006
URL : http://dcr.csusb.edu/forms/videoreport.html

 

 

 

Determining Your OS Version

Microsoft Windows 95/98/2000/NT
Go to the Windows Desktop, Right-Click on My Computer and get Properties.
Or
1. Open My Computer (or go to Start Menu and Settings).
2. Open (or select) Control Panels.
3. Open System. OS version is stated there.
 
Microsoft Windows XP

1. Go to the Start menu.
2. Right-Click on My Computer and get Properties.
 
Macintosh OS
1. Ensure you're in Finder.
2. Go to the Apple Menu.
3. Select About This Computer (About This Mac in OS X). OS version will be stated in the opened window.
Return to the form.

 

Determining Your Browser Version

Microsoft Windows
With the browser running, go to Help and select About <Program Name>.
 
Macintosh OS (version 9.x and older)
With the browser running, go to the Apple Menu and select About <Program Name>.
 
Macintosh OS X
1. With the browser running, go to the Menu Bar.
2. Go to the <Program Name> (next to the Apple Menu icon) and select About <Program Name> from the drop-down menu.

Configuring QuickTime for HTTP access

Some DSL configurations, some home network installations, or network firewalls may block the standard method used for accessing the video streams. If you have Quicktime version "6.3", you shouldn't have do anything for it will automatically configure the transport settings for the appropriate communications protocol for your situation. Older versions of QuickTime will require you to manually configure the transport settings. The following information will help you to determine if you need to change the transport settings and how to do so.

Go here to test your computer system's ability to access a video stream. That stream is optimized for low speed modem access but will serve as an access test for any connection speed.

If the video doesn't start playing after 8-10 seconds, you may have to configure QuickTime for HTTP access to the video stream. Please follow these instructions to enable HTTP access:

  1. When the QT player window comes up in the Web page, click on the animated "arrow chasing its tail" area next to the speaker icon. The Play button should then appear (the embedded player has stopped trying to access the data stream).
  2. Click on the down arrowhead at the right end of the controller/playbar and select "QuickTime Settings".
  3. In the "QuickTime Settings" window, click on the up/down arrowheads and select "Streaming Transport" from the pop-up menu.
  4. Select "Use HTTP, Port ID:" and ensure that "80" is selected.
  5. Close the "QuickTime Settings" window and reload the video test page.
When you reload the test page, it should start playing the video after 8-10 seconds (the time it takes to enable a data buffer). If you're still experiencing problems, please go here.

If you have QuickTime version "6.3", you can also manually configure the transport settings. For a MS Windows computer, access "QuickTime Settings" (as described above) and check to see if "Automatically determine the best protocol and port ID." (the default setting) is selected. If not, enable that configuration and try to play the test video. Manually configuring the transport settings is the same as with previous versions of QuickTime.

For MacOS X computer, perform the following steps:

  1. Select the "Connection" tab.
  2. Click on "Transport Setup...".
  3. If "Automatically determine the best protocol and port ID" (the default setting) is not selected, try enabling that option and access the video. If that was selected, change to "Use this protocol and port ID:", set "Transport Protocol" to "HTTP", and set the "Port ID" to "80".
  4. Reload the test page and see if you can play the video.

Return to the form.